Urgent Care


When Safety is of

Immediate Concern

HKUST Security Office (On campus - report of top emergencies)

(852) 2358 8999

Hong Kong Police Force (Off campus)

(852) 999

Nearest Hospitals

- Tseung Kwan O Hospital (Hang Hau)

(852) 2208 0111

- United Christian Hospital (Kwun Tong)

(852) 2379 9611

- Prince of Wales Hospital (Shatin)

(852) 3505 2211

- Kowloon Hospital (Mong Kok)

(852) 3129 7111





Counseling and Wellness Center

Room 5003, Academic Building (via Lift 3)

Email: counsel@ust.hk


Opening Hours

Mon - Fri

8:45 am - 12:45 pm

2:00 pm - 5:30 pm

Make Online Appointment with Student Counselor

(852) 2358 6696

24/7 HEARing

(852) 8208 2688


If you need Counseling or Emotional Support Outside Office Hours

This is a 24-hour helpline that supports exclusively all HKUST students 7 days a week. The service is made available by our Counselors in collaboration with the Christian Family Service Center.


24-hour Helplines

The Samaritans 撒瑪利亞會 (Multi-Lingual)

(13 Danger Signs of Suicide Risk) 

      (852) 2896 0000

The Samaritans Befrienders Hong Kong Hotline  (Cantonese)


      (852) 2389 2222

Hospital Authority Mental Health Hotline


      (852) 2466 7350

Suicide Prevention Service


      (852) 2382 0000

Caritas Family Crisis Support Hotline


      (852) 18288

CEASE Crisis Center

      (852) 18281

Justone Mental Health Linking Project


      (852) 3512 2626



Community Helplines

Social Welfare Department Hotline

      (852) 2343 2255

Integrated Community Centre for Mental Wellness

     Check website for hotlines

Social Welfare Department Integrated Family Service Centres

      (852) 2343 2255

Early Assessment Service for Young People with Psychosis (E.A.S.Y.) Hotline

      (852) 2928 3283

The Hong Kong Federation of Youth Groups 'Youthline'


      (852) 2777 8899

The Family Planning Association of Hong Kong 


      (852) 2572 2222

情性地帶計劃 - 香港明愛青少年性健康支援及輔導熱線

      (852) 6188 5555


      (852) 3188 2550


      (852) 3413 1543


Why are counseling services private and confidential?

When a client decides to meet with a counselor, he/she needs sufficient emotional support to manage his/her life adversities and mental health concerns. A client may be going through stressful experiences, traumatic life events, fear of judgement and emotional roller coaster ride of mental symptoms. He/She may feel embarrassed, shame, vulnerable and reluctant to share their private feelings and secrets if he/she does not feel safe and comfortable to open up. It is of utmost importance for a counselor to gain trust from a client and build rapport with him/her to ensure the effectiveness of counseling/ psychotherapy. Sometimes, the discussion may involve substance use, sexual activity, and concerns about other behaviors that might violate student conduct code.

In a nutshell, counseling/psychotherapy is considered confidential to protect clients’ personal experiences and the therapeutic relationship. Nevertheless, there are exceptions that the confidentiality would not be uphold, particularly when the counselor is significantly concerned about the safety of client or someone else that the client is talking about.